Policies
Policies
Ordering

Our policy regarding sales is first come, first served.  
Requests to hold knives via email or phone messages cannot be guaranteed.  
We make every effort to respond to calls and email in a timely manner.

Payment Methods

We accept Paypal if you wish to charge your purchase. We also accept money
orders, cashier's checks, cash or personal checks made out to R & M
Custom Knives.

Shipping

We offer the following shipping options:
Domestic shipping to US addresses
UPS Ground
UPS 2nd Day Air
UPS Next Day Air
USPS Express
USPS Priority Mail will be substituted for UPS Ground on orders to P.O.
Boxes or military addresses.  We cannot guarantee same-day shipping for
orders shipped USPS, but they will always ship on the next business day at
the latest.
Shipping to Canada
UPS to Canada
USPS Express (EMS) to Canada
Shipping to all other International Destinations
USPS Express (EMS) to all other International Destinations
UPS Worldwide Expedited to all other International Destinations

Return Policy

You must Contact us within 3 days of receipt. Shipping charges are not
refundable and all returns are subject to a 25% restocking and credit card
processing fee. The item must be returned in the same condition as received
and must be shipped fully insured via any common carrier. Most custom
knives are guaranteed by the makers we represent, and most factory knives
carry the manufacturer's warranty. The only thing we can't guarantee is the
durability of natural handle materials (such as bone, ivory, wood, pearl, etc.).
If an item needs to be returned due to our error, we will offer a full refund.  
Contact us before sending any item back as a return. All returns are done at
our discretion, and buyers remorse is not a reason for a return.

Layaway
Layaways are available for Knife Purchases over $1000.00
We offer a layaway plan that allows you to pay for your order over a period
of 60 days. You are required to put one third of your order total down, pay the
second third in 30 days, and the final third in 60 days. Your order is shipped
when the final payment is made at the end of the 60 days.  Shipping charges
are added to the final payment.
If you wish to complete payment early and have your order shipped you may
contact us at any time during the 60 day period.
There is a $15 non-refundable fee for all layaway orders.  This fee will be
added to the initial layaway payment automatically at checkout.
There is a $15 fee for removing or changing any items on an existing layaway
order.  There is no penalty or fee for adding items to an existing layaway.
Cancellations of layaway orders are subject to a restocking and credit card
processing fee of 5% of the amount that has been paid toward the order at
the time of cancellation.  (i.e. if an order for $300 is cancelled, and $200 has
already been paid, there would be a cancellation fee of $10, which is 5% of
$200) - In addition - If a buyer defaults on payments at any point during the
Layaway period - it is at our discretion to cancel the Layaway.

Trading or Selling Your Knives

We will consider trade offers on an individual basis. We usually do not take
trades on newly listed items.  Do not expect to receive full market value in
return for your knives.  If you would like to propose a trade, please email us
with as much information as you can, including pictures, of the knives you
would like to trade.
We will also consider purchases on an individual basis and prices offered
depend upon the maker. We recommend sending your knives to us for
consignment as you will receive more money for your knives that way.
If you are interested in consigning your knives with us to sell, we would be
happy to help.  Please visit our
Consignment Policies page to see what we can
do for you and how to get started.

Appraisals and Other Questions

Appraisals can be very time consuming and we do not currently offer an
appraisal service.  We also believe that appraisals over the phone or email
are often inaccurate.  Even when a knife owner has good intentions, it is easy
to misrepresent condition, value, and other facts about a knife.

Due to these factors, we cannot answer questions about knives that you may
have in your collection, nor can we estimate their value.  If you are interested
in selling your knives, please visit our Consignment Policies page for more
information.

Feel free to call or
email with questions about knives shown on our site.

Disclaimer

By placing an order the buyer represents that he or she is of legal age and
that the products ordered will be used in a lawful manner. We assume no
responsibility for any harm or injury resulting from the sale, trade, use or
handling of any product purchased from us. It is the responsibility of the
buyer, not the seller, to ascertain and obey all applicable local, state, federal
and international laws in regard to the possession, and or use, of any item
purchased. We are unable to provide refunds in the event that the package
that you have ordered was seized by customs or other agencies. Consult your
local and state laws before ordering if you are in doubt.

Contact Information:
R & M Custom Knives
P.O. Box 3790
Ann Arbor, Michigan 48106-3790
Phone Number: (734)846-6656
Email Address:
richard@rmcustomknives.com
Business Hours: Monday - Friday, 10 AM - 5 PM EST